ABSTRACT
SUMMARY. People are the most important asset for a service firm. Internships could be used as a good source for identifying potential talent in hospitality finns. Internship experiences could be used for creating memorable experiences as an employee and as a potential customer. The study assesses internship experiences of interns in UK and India. Internship experiences have been compared on content of the training, mentorship, hygiene factors, rewards and recognition. A model for managing internship experiences for interns in hospitality industry is suggested. The paper has policy implications for training and recruitment directors in hospitality industry and academic institutions. doi: 10.1300/J369v09n02_11 [Article copies available for a fee from The Haworth Document Delivery Setvice: 1-800HA WORTH. E-mail address: <docdelivery@haworthpress.com> Website: <https://www.HaworthPress.com>; ©2006 by The Haworth Press, Inc. All rights resen·ed.]
Vinnie Jauhari, PhD. is Professor and Head, School of Management & Entrepreneurship, Institute for International Management & Technology,# 336, Udyog Vihar, Phase IV, Gurgaon-12200 I India (E-mail: vjauhari @iimtobu.ac.in).
