Organizational Behaviorand Human Resource Managementin the Global Foodservice Industry:An Introduction

These changing patterns in consumer behavior and expenditures affect the foodservice business in many ways, the most fundamental of which is the manner in which resources are managed. In order of importance and complexity, in a business in which service is paramount, human resources naturally attract the most scholarly attention. It is no surprise that the manner in which people are managed has a causal effect on the profitability of todaf s restaurant venture (Harris & Bonn, 2000).