ABSTRACT
In this chapter an infrastructure for the implementation and establishment of the improvement process is created.
OBJECTIVES 01 To create the organizational/communications structure and assign respon-
sibility • To establish insight into the documentation strategy for formalizing the
pleting the communications structure and to understand how they are to be used under the TOe-based TQM strategy
To be effective, any management system must have:
01 An effective means of relaying information • A valid decision process .. A valid set of measurements • An effective feedback mechanism 01 A method for identifYing, prioritizing and solving problems
Until now, the text has been devoted to changing the paradigms associated with traditional Total Quality Management that deal with the decision process, measurement systems and methods for identifYing, prioritizing and solving problems. What must now be addressed are methods of developing and
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maintaining communication such as the organizational structure, documentation and traditional feedback mechanisms, which at mayor may not require enhancement to support a global perspective. Each of these issues must be addressed within the context of the five-step improvement process.
