Lean IT and Business Process Improvement
DOI link for Lean IT and Business Process Improvement
Lean IT and Business Process Improvement book
This chapter discusses how an expanded role for an IT organization that embraces Lean can support and promote business process improvement. It describes IT’s role as a catalyst of business process improvement, leading the way in bridging functional silos. The chapter considers the unintended complexities created by the reengineering trend of the 1990s and explores the convergence of strategic alignment, information systems, Lean thinking, and the lessons learned from enterprise-wide system implementations. It examines how a Lean IT organization can deliver agility, best practices, and effective measurements throughout an organization and proposes the role of strategy in clarifying priorities, aligning effort, and driving innovation. IT professionals, equipped with the principles and tools of Lean IT, bring a systems perspective to problem solving, and an understanding of the underlying information system functions and interrelationships that are hidden from most users. Responsibility for coordinating process improvement efforts lies with process owners: those individuals accountable for process outcomes.