ABSTRACT
The project’s definition and mission were defined, quality data had been collected, and the root cause analysis was thorough. The initial pilot of their proposed improvements showed real signs of making a positive Putting things in perspective, the Excessive Vibration Team was in great shape relative to the customer complaints project. Talk about confusion and lack of focus! The Green Belts felt they were still in the starting blocks. Mark told Ben that he would have a heart-to-heart conversation with Chris. With uncharacteristic assertiveness, Ben replied that the time for talk was long gone. Putting things in perspective, the Excessive Vibration Team was in great shape relative to the customer complaints project. Ben Black tried to help, but was powerless to bring about a consensus among the warring factions.
