ABSTRACT
The story resumes after the leadership team agreed to implement Six Sigma and went out afterwards to celebrate. John approached Tamara, offered to buy her a drink, and excitedly told her of his leadership team’s decision to initiate Six Sigma. The PA system announced the afternoon sessions of the CEO Roundtable were about to start. John sincerely thanked Tamara for her willingness to share her experience. “This is my way of ‘paying it forward,’ John. I was given a lot of support by consultants who specialized in an area of study derived from the sciences of complexity and chaos. John shared his reasons: better efficiency, new conversations for his business development agents, and increased market share.
