ABSTRACT
Emergency departments become more and more a success factor of a patientoriented, safe, efficient and tasked-tailored health care delivery system; thus it moves increasingly in the focus of optimization. Aim of the presented survey was to ask patients/affiliated for (critical) incidents" while their hospital stays as an indicator for perceived health care. Two questionnaires were developed and pretested. ln a pilot project focusing the metropolitan region Berlin, experiences gained from the study design and questionnaires. First results show that the developed questionnaires are consistent, valid and reliable (Cronbach's alpha ranges from 0.944 to 0.638). The feedback of the survey in accordance to the promoting effort is rather disappointing (N=346 patients, N=l60 affiliated). Nonetheless a first conclusion can be derived to create improvement in EDs: to arouse interest for feedback, dialogue between patients and medical staff must be improved urgently.
