ABSTRACT
This important category of the criteria asks about completing work, managing control, and improving major work processes . The category breaks down into two items . Both ask about “work systems” that constitute a collection of processes that may be performed within or outside the organization . For example, selling cars is a process in a car company work system that is performed by independent dealers . Item 6 .1 covers work system design and seeks information on how your organization designs its major processes and decides which processes will be performed internally or externally . Item 6 .2 asks how work processes are controlled and improved .
