ABSTRACT
It was a so¨ summer night, and I couldn’t sleep. We were improving across the board, but not as quickly as I wanted. I had found one of our biggest obstacles-the way we managed our people. I was forming a plan.*
We ignored human resources at our plant. HR handled dull stu¦ like grievances and worker’s comp. When our last HR manager retired, we didn’t replace her. But with Andy’s help, I had conceived a di¦erent role.
