- The Root of the Problem in Retail Business Cultures: Promises, Promises

From the rst interaction with a new hire, agreements are starting to be made. The employer tells the new hire what the job entails, and the new hire absorbs all the information as it is being said. The new hire is also walking into the job with certain expectations. Neither the employer nor employee declares that a contract is being made, but essentially that is what happens during the conversations (Figure 2.1).