ABSTRACT

This Chapter aims at including performance in the analysis of institutional changes. In order to fulfil this objective, the analysis provided in this chapter identifies to relate the score on the variables of the strategic typologies to performance indicators. This relation was labelled in the Analytical Framework in Chapter 5 of the Research Design section as relation (3). In the previous Chapter the scores were assessed of individual operators on the scales Defender-Prospector and Non Reactor-Reactor. These scores are in this section compared with available benchmarking data. Two relevant hypotheses are tested for the sample population. 1. The higher the score of the WSS provider on the Reactor scale, the lower the

performance of the operator. The Reactor stance is associated in literature with low performance (see Chapter 4). This hypothesis is tested in this Chapter for the sample population of WSS providers.