ABSTRACT
In the UK, 21% of adults and 64% of those over the age 65, have never accessed the internet (ONS, 2009). An estimated 17 million people over the age of 15 are considered digitally excluded, and 70% of non-internet users fall into the socioeconomic grouping C2DE; manual workers, state pensioners, casual & lowest grade workers and welfare state beneficiaries (Milner, 2009). These ‘non-users’ can be classified either as ‘Rejectors’; those that do not wish to engage with the internet, and others as ‘Excluded’; those who do not have the skills, time or the resources to use it – the split between these groups for non-users is roughly 50:50 (Milner, 2009).
