ABSTRACT

The hospitality industry is a part of larger enterprise known as the travel and tourism industry. Hospitality is defined as “The friendly reception and treatment of strangers”. Hospitality means entertaining guest with courtesy and warmth and is also an industry made up of business that provide lodging, food and other services to travelers. People of hotel industry are engaged in different jobs like housekeeping, cooking, catering, laundering and managing the front office etc. These are very tedious jobs at their work place. In the fast-paced environment of hotels and restaurants, a common attitude is that accidents are inevitable and a part of doing business. But injuries mean losses i.e. loss of money, time and productivity. In different sections of hotel like kitchen, laundry and housekeeping workers perform varied types of job which are physically very demanding and may lead to occupational health hazards such as back pain or pain in upper extremities like upper limbs, neck and shoulders. The other aches arising from manual handling injuries and most common type of occupational health hazards are lifting, carrying heavy items or pushing and pulling the object from one place to other. Besides these, forceful or repetitive activities and poor postures can be linked to upper limb injuries. These ultimately affect the health of the workers and leads to occupational health hazards.