ABSTRACT
Companies have high hope that business process management (BPM) will enable them to monitor and control specific activities, to predict future internal and external states, to monitor state and behavior relative to its goals, to make decisions within needed time frames, and to alter the firm’s overall orientation and behavior (Figure 8.1). It can serve as a real-time system that alerts managers to potential opportunities, impending problems, and threats, and then empowers them to react through models and collaboration.
