ABSTRACT
PROACT* is the acronym that we have been using throughout this text to describe our Root Cause Analysis (RCA) methodology. In this chapter we will introduce the žrst true Internet version of our PROACT Root Cause Analysis Software Application. This means that there is no need to involve procurement and long budgetary periods because the user subscribes on an annual basis for a fee that is easily placed on a credit card. There is no installation, no capital approvals, and no annual maintenance fees. There is no need for lawyers to negotiate lengthy software licenses. There is no need to žght with IT about gaining a place on their priority list or asking for server space and an administrator because the entire program is hosted elsewhere and accessible with a browser.
