ABSTRACT
Everybody loves to complain about communication. Workers who repeatedly disappoint in their performance are sometimes described as poor listeners: “He just doesn’t listen to what I tell him.” Supervisors are also said to be poor listeners who don’t listen to their employees. According to a U.K. study, nine out of ten graduates say they feel well prepared for the workplace, but employers disagree, with about half saying that it is hard to —nd graduates with good communication skills.2 Many of these skills concern writing, speaking in public, and getting along with others. In another survey, 64 percent of working adults state that poor communication between management and workers keeps them from doing their best job.3 ”ere seems to be room for improvement.
