Still customer management is an area that needs a lot of e”ort from the project team to ensure that they are able to satisfy the customer. One major area where the project team needs to do a lot of rework is the requirement change request that the customer places with the project team. ¡e project team needs to incorporate these changes in their software design so that the software meets customer expectations. ¡ere are also issues related to wrong or misplaced expectations of the customer regarding what the software can do or cannot do. Similarly, customers sometimes falsely

expect to get the software quicker than agreed by the project team. ¡ey wonder why developing that particular software is taking so much time.