ABSTRACT
Support services can be o¥ered during speci§c business hours or 24/7, depending on need. Technical support can be provided via telephone, onsite, or online via e-mail or a website. Direct questions can be answered via telephone, facsimile (fax), and online via e-mail or interactive chat or Twitter, depending on personnel availability. Lots of hand-holding needs to be o¥ered, especially when users do not read either the instructions or manuals provided, which is the normal case. e volume of calls experienced seems to be directly related to the complexity and stability of the system being serviced, not its size.
