ABSTRACT
Providing quality service is the management’s responsibility toward its customers. For a crime scene investigative unit, this means providing high-quality crime scene investigations for the community it serves. Quality assurance programs, also called the quality system, have similar attributes: standard operating procedural manual, quality manual, employment criteria, employee training, employee safety, appropriate facilities, peer review, and so on. For this discussion, quality assurance at the scene is the prime focus, and this begins with the crime scene investigative unit’s approach to quality.
