ABSTRACT
In fact, the very option of creating elegant knowledge management (KM) solutions makes the effort of uncovering organizational knowledge worthwhile. So many of the writings on KM seem to begin and end with technology implications and how to create a massive centralized, integrated solution. Users should simply find the use of organizational knowledge a natural part of their daily routine. Functionality has to do with providing the right information in a cohesive coherent flow that seems natural to the business user. Usability encompasses many factors, from making sure the knowledge is available to the end user when and where it is needed, to the actual arrangement of the material. The objective of knowledge architects and designers must be to create clusters of meaningful, deep organizational knowledge. The clustering of knowledge, however, often exceeds the use by just one part of the organization.
