ABSTRACT
Background As an organization moves forward to achieve its vision and goals, it plans, prioritizes, and a¦ects actions. Some old ways will no longer serve the new purpose. Existing resources may need to be bolstered or replaced to drive the new e¦orts. Changes will be made to the things that are done, how they are done, and ultimately who does them. Humans are not indi¦erent to change; we react or go numb. e business process improvement (BPI) team needs to anticipate and manage the reactions and numbness that the sta¦ may have around the proposed changes. is chapter equips the team with the tools that will help them minimize the associated risks that change brings.
