QUALITY AND PRODUCTIVITY
DOI link for QUALITY AND PRODUCTIVITY
QUALITY AND PRODUCTIVITY book
During the mid-1980s, the President’s Council for Management Improvement wrestled with the productivity process mandated by Ronald Reagan. However, corporate chief executives encouraged the president to get away from processes that stressed productivity and instead to focus on quality. These events led to the creation of the Malcolm Baldrige Award and the subsequent popularity of total quality management (TQM) in U.S. industry.