ABSTRACT
Employee discomfort canbe measured through use of self-administered questionnaires. Employees typically are asked to rate any discomfort they might experience on the job, for example, on a scale of one to five. The questionnaires are usually simple one or two page fonns that are administered anonymously. Results can be sunnrunized, statistically analyzed, graphed, and evaluated. The purpose of this type of survey is to gain an overview of a particular department, operation, orarea. An excerpt from a survey form and results are shown below:
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Uses of DIscomfort Surveys
Results from discomfort surveys can provide useful insights on potential problems, or. at the very least, can confirm what analysts have observed. The same kind of information can also be obtained from one-on-one discussionswith employees in the area. but the anonymous survey has its special value. particularly in generating numbers and graphs.
