ABSTRACT

To break the cycle of a dysfunctional agency, we must deal with all of the pieces in context with the whole, which is something we seldom do. We try instead to ‚x individual pieces in intellectual isolation-symptomatic thinking, which cannot work. An agency can be restructured, for example, but that does not ‚x the cause of the dysfunction because it does not heal the people who make up the agency-beginning at the top.