ABSTRACT
Introduction Insufficient training represents another potential barrier for your employees. So, if our objective is to remove barriers, this one is no different and must be bulldozed along with the rest. Training must be important since Deming mentioned it in 3 of his 14 points. Correspondingly, Point 4 of our Model Vision states that we want our workforce to be “highly skilled professionals”; in this chapter, I attempt to define what that looks like in practice. I introduce the subject at this point in the discussion because it relates directly to Chapter 8 on the process control manual (PCM). Namely, you can put together the best PCM the world has ever known, and it will be of little value if your employees do not have the skills and training to put it to use.
