ABSTRACT
This chapter introduces an assessment tool that will help you determine if the measures you are using are motivating the decisions you want in a lean environment. It will help you to better understand the strengths and weaknesses of your measurements. By the end of this chapter, you should be able to do the following:
◾ Understand how some traditional measures can motivate nonlean behavior. ◾ Describe the three attributes of good measurements. ◾ Use the assessment tool to determine if your measurements are motivating decisions in a lean environment.
