A change is an improvement only when things are made better in some way. ◾ Kaizen starts with small changes, often the smallest possible. ◾ Kaizen follows Plan-Do-Study-Act (PDSA) and the scientific method. ◾ To build a culture of continuous improvement, it is important to not punish

people for “failed” improvement attempts. ◾ Kaizen is one of the two pillars of the Lean management system. ◾ Kaizen is very different than the old, mostly failed, suggestion box model

because it is faster, more transparent, and more collaborative. ◾ Our people are the only real differentiator or competitive advantage for an