ABSTRACT
Contents Introduction ......................................................................................................171 Background .......................................................................................................171 Patience, Persistence, and Overcoming Organizational Resistance .....................172 Purpose and Scoping of CoOP .......................................................................... 174 Example of a Purpose Description (IT and Web-Centric CoOP) ......................175 Conducting Business Impact Analysis and Creating Workflow Diagrams ..........177 Documenting a Functional Overview of the Current Environment ...................180
