ABSTRACT
Case Overview..................................................................................................... 317 Define Phase......................................................................................................... 320
Project Name ................................................................................................... 320 Project Overview ............................................................................................ 320 Problem Statement ......................................................................................... 321
Customer/Stakeholders ........................................................................... 322 What Is Important to These Customers (Critical to Satisfaction) ....... 322 Goal of the Project ..................................................................................... 322 Scope Statement ......................................................................................... 322
Principal Project Deliverables/Outputs...................................................... 323 Potential Benefits ....................................................................................... 323 Risk Management Matrix ......................................................................... 324 Project Resources ....................................................................................... 324 Critical Success Factors ............................................................................. 325
Management Approach ................................................................................. 325 Scope Management Approach ................................................................. 325 Issues Management Approach ................................................................ 325
Team Ground Rules ............................................................................................ 326 Attitudes .......................................................................................................... 326 Processes .......................................................................................................... 328
Project Plan and Responsibilities Matrix ............................................... 329 Team Member Bios ....................................................................................330
Sunshine High School Discipline Process Improvement Lean Six Sigma Project ....................................................................................................... 331
