ABSTRACT
Financial Process Overview ............................................................................... 378 Define Phase......................................................................................................... 379
Lean Six Sigma Project Charter ....................................................................380 Stakeholder Analysis .....................................................................................380 Team Ground Rules and Roles ..................................................................... 382 Project Plan and Responsibilities Matrix ....................................................383 SIPOC ...............................................................................................................384
Measure Phase .....................................................................................................385 Process Maps ...................................................................................................385 Operational Definitions .................................................................................386 Data Collection Plan ...................................................................................... 387 Pareto Chart ....................................................................................................388 Voice of the Process Matrix ........................................................................... 389 Cost of Poor Quality ...................................................................................... 390
Analyze Phase ..................................................................................................... 391 Cause and Effect Diagram ............................................................................ 391 Cause and Effect Matrix ................................................................................ 392 Why-Why Diagram ....................................................................................... 392 Process Analysis ............................................................................................. 393 Waste Analysis ................................................................................................ 396
Improve Phase ..................................................................................................... 397 Recommendations for Improvement .......................................................... 397
