ABSTRACT
Institutions and correctional agencies exist in environments that are significantly influenced by internal and external stakeholders, politics, legislative changes, as well as a plethora of other factors. These influences force correctional organizations to constantly change and adapt to meet requirements and expectations. While the primary expectation of correctional agencies and institutions is to make differences in the offenders in their care and under their supervision (Applegate, Cullen, and Fisher 1997), other requirements and expectations are, at best, very broad, and at worst, unknown. Regardless of the source, constant changes within the organization leave the organization, as well as its members, in a perpetual cycle of confusion (see Figure 1.1).
