ABSTRACT
This chapter addresses the first two of the four stages of a structured assessment process: (1) creating a shared understanding of the current state of the organization and (2) identifying where the organization wants to be and what is needed to get there. It presents advice and checklists for implementing an assessment, including best practices. The model used in this chapter is the Public Sector Assessment and Improvement (PSAI) model, and the examples used will follow the categories and terminology of that model.
