ABSTRACT
What is a metric? Metrics are the linkage between a businesses strategy and its operations.2 Metrics are also linked with the term measurement.3 The value of understanding what metrics mean to the decision makers has continued to grow with the growth of computer technology since World War II. The current utility of metrics in decision-making tools in the world of supply chain and logistics has also increased in importance since the increase in operations research (OR), led by the historic use of military operations research. There are several professional organizations catering to the discipline of operations research, and from that rich history, this story of the application of new metrics to RFID has emerged.
