ABSTRACT
Communication is instrumental for the success of any program. Intertwined with this success is understanding how to use communication
effectively in a complex environment. Adapting communication leadership skills to complexity theory and arming the program team with tools and techniques to take advantage when faced with complexity will lead to teams that are ready to tackle the unexpected. To achieve this goal, the program manager must learn to leverage communication technology, maximize face-to-face contact, and send important messages in multiple formats to ensure reception by all stakeholders.
