ABSTRACT
In his book The World Is Flat: A Brief History of the Twenty-First Century, Thomas Friedman (2007) draws attention to the many effects of globalization. In this “flat” world, the importance of training a multicultural work force effectively is escalating as globalization leads to outsourcing and migration. Professionals in all fields have more opportunities to work with an employee population that is linguistically and culturally diverse. Multiple languages are heard and used in many work environments. What is the significance of a multicultural work force in the context of training? How can trainers work with this audience to achieve the desired results?
