ABSTRACT
Every organization must have a structured program that is clearly dened and communicated throughout the organization as to what to do if a crisis arises. It is important to have a current list of key contacts to call for various conditions. A crisis is not the time to gure out what to do or who to call. There should be a key person identied as the crisis manager leader or coordinator with an alternate or backup person also identied. Criteria required for training and competency for these positions must be dened, all responsible associates trained to meet this criteria, and records maintained demonstrating compliance. Crisis and potential crisis situations must be reviewed during the management review meetings.
