ABSTRACT
Text analytics is a process for analyzing large text corpii to help discover information that is strategic to an organization. Sources of text include customer feedback, blogs, reviews, and interactions on social networks, some of which are openly available while the rest are company proprietary. For example, text analytics will discover people's opinions on various blog sites about a company's new product, or analyze customers' sentiment from text surveys. Text analytics applications include sentiment analysis, business and military intelligence analyses, e-service, scientific discovery, and search and information access.
