ABSTRACT
The second problem arises when organizations behave in the opposite manner-they implement knee-jerk improvements that are not well planned, do not involve all the key stakeholders, and do not connect to the organization’s overall strategy. Interestingly, many of these organizations view themselves as responsive and boast at the speed at which they implement change, but then find themselves coping with poor morale, disconnected processes, shrinking margins, and dissatisfied customers.
