ABSTRACT
One does not easily get the approval for the expansion of an airport, however much congested the airportmaybe.BritishAirportAuthorityLimited(BAA),verymuchawareofthisfact,decided thatifitweretobuildanewterminalforLondonHeathrow(LHR),itwouldhavetobelargeenough toaccommodatethedemandforthenextfewdecadestocome.Terminal5(T5)wasthusdesigned toincreasethecapacityofLondonHeathrowbyasharp50%.Thisexpansionproject,asystem of systems embedded in an airport in operations, was very ambitious, and its budgeted cost was
Case Study Elements ...................................................................................................................... 731 Fundamental Essence ................................................................................................................ 731 Topical Relevance ..................................................................................................................... 732 Domains .................................................................................................................................... 732 Country of Focus ....................................................................................................................... 732 Stakeholders .............................................................................................................................. 732 Primary Insights ........................................................................................................................ 732
Keywords ....................................................................................................................................... 733 Abstract .......................................................................................................................................... 733 Glossary ......................................................................................................................................... 733 Background .................................................................................................................................... 733 Purpose ........................................................................................................................................... 734 System/System of Systems/Enterprise ........................................................................................... 735 Challenges ...................................................................................................................................... 739 Development .................................................................................................................................. 741
T5 Agreement ............................................................................................................................ 742 Leadership ................................................................................................................................. 745 Impact on Management Techniques .......................................................................................... 745
Lessons Learned ............................................................................................................................. 747 Summary ........................................................................................................................................ 747 Conclusions .................................................................................................................................... 747 Suggested Future Work .................................................................................................................. 748 Questions for Discussion ............................................................................................................... 748 Additional Research ....................................................................................................................... 748 References ...................................................................................................................................... 749
£4.3 billion. BAA had never undertaken a project of this scope before. Against all odds, the project was delivered not only on time but also within budget.
