ABSTRACT
These initiatives were aligned together under a CEP, which had a vision to improve the department’s operational efficiency, resulting in better services to its customers. One of our recommendations was to improve the visibility of the program by placing banners in the department that had program objectives inscribed on it. The cost of implementing this suggestion was approximately $2,700, which was less than 0.0015% of the program’s actual budget. But the program director had to approve this amount even though he had this buffer available. Upon inquiry he mentioned that according to the framework designed in 1998, the program directors had a spending power of $1,000 without approval of the board! No one had attempted to revisit the framework for twelve years, resulting in an approval authority misaligned with programs in the current context. Needless to say, getting the approval took the program director four weeks. If the governance framework’s design team considered different factors such as prevailing market conditions while designing a governance framework for CEP, this valuable time could have been saved.
