ABSTRACT
A case study (case) is a qualitative research method used to examine reallife situations, which can provide supporting rationale for the application of new ideas (Yin, 2008). Cases involve empirical inquiry and are used to prove theories. Cases can help Project Team Members (PTMs) understand complex issues. Lessons Learned (LL) is both an input to and output of a case, whereby key lessons are elaborated on to provide supporting details. PTMs should review case studies before conducting LL and to develop a case aer completing LL. To develop a case,
• Select the issues under discussion • Categorize issues as a topic (i.e., through process groups and knowl-
edge areas) • Dene the research questions • Determine the lessons • Outline data-and information-gathering methods
• Perform analysis • Conduct LL
Bellcore
Bellcore (Bell Communications Research, a spin-o of AT&T Bell Labs) was the research arm of the Bell Operating Companies. Bellcore was purchased by SAIC in 1997. e purchase agreement required Bellcore to change its name: Bellcore became Telcordia Technologies in 1999. Bellcore was a large telecommunications conglomerate.
