ABSTRACT
Introduction ............................................................................................................ 110 Am I a Manager, Supervisor, or Leader? ............................................................... 110 Management Responsibilities ................................................................................ 111
Managing in Pharmacy ..................................................................................... 111 Managing the Everyday Operation of Your Area of Responsibility .................. 111 Managing the Leader’s or Your Boss’s Vision .................................................. 112 Managing Time ................................................................................................. 112 Summary ........................................................................................................... 113
If You Are a New Manager, This Part Is for You .................................................... 113 The First Four Months ...................................................................................... 113 Months Five through Twelve ............................................................................. 113 The First Year .................................................................................................... 114 If You Become Director or Manager of a Pharmacy ......................................... 114 Summary ........................................................................................................... 114
Management Skills and Behaviors That Work ....................................................... 114 Commitment ...................................................................................................... 114 Your Management Style .................................................................................... 115 Being in Touch with Your People ...................................................................... 115 The Hardest Part ................................................................................................ 115 Organizational Behavior and Politics ................................................................ 115 Alliances ............................................................................................................ 115 Keeping Up ....................................................................................................... 116 Being Persuasive ............................................................................................... 116 Summary ........................................................................................................... 116
We Manage What We Measure .............................................................................. 116 Reporting Progress: What Have You Done for Me Lately? .............................. 116 Summary ........................................................................................................... 117
Putting It All Together ............................................................................................ 117 References .............................................................................................................. 117
Learning Objectives: After reading this chapter and working through the cases, the reader will be able to:
1. Describe the differences between leadership and management 2. List three key responsibilities of a pharmacy manager 3. Explain what new managers should accomplish during their first year 4. Compare and contrast managerial skills and behaviors that produce results 5. Explain how to manage and measure success
For sure, the responsibilities of leaders, managers, and supervisors overlap, yet each one has its specific characteristics. Most people have a fair understanding of the responsibilities of a leader (the top person, where the buck stops) and of supervisors (they get the everyday work done). However, the duties and responsibilities of managers get a bit murky for some people.
