Understanding and Working in the Organization

Learning Objectives: After reading this chapter and working through the case, the reader will be able to:

1. Demonstrate knowledge of organizational structure 2. Discuss how high-performing organizations work 3. Name the titles of the top seven positions in a hospital or corporation 4. Articulate the importance of demonstrating leadership ability to the C-suite 5. Discuss five ways the pharmacy leadership of an organization can be suc-

cessful with the C-suite 6. Provide three ways to be successful with others’ organizational leaders 7. Compare and contrast what can happen when there is effective and poor

communication within a pharmacy department

Introduction ..............................................................................................................24 Classical Organizational Theory ..............................................................................24