ABSTRACT
Learning Objectives: After reading this chapter and working through the case, the reader will be able to:
1. Explain the importance of organizational culture and how it is set 2. Explain how to achieve a culture where people are productive and feel
appreciated 3. Explain the importance of an organizational structure for a pharmacy
department 4. Provide three examples of how top leaders build their leadership teams
Introduction .............................................................................................................. 52 Leading the Culture .................................................................................................. 52
Organizational Culture ........................................................................................ 52 Leader’s Role in Organizational Culture ............................................................. 52 Creating the Ideal Workplace .............................................................................. 53
Leading the People ................................................................................................... 53 Hiring the Right People in the Right Positions ................................................... 53 Teamwork ............................................................................................................54 Effective Communication ....................................................................................54 Running an Effective Meeting ............................................................................ 55 Taking Interest and Empowering People............................................................. 55 Setting Expectations ............................................................................................ 55 Management by Walking Around........................................................................ 56 Holding People Accountable ............................................................................... 57 Coaching and Counseling for Success ................................................................ 57 Recognizing, Rewarding, and Retaining Employees .......................................... 58
Recognizing Peak Performers ........................................................................ 58 Rewarding Employees .................................................................................... 58 Retaining Employees ...................................................................................... 58
Leading the Strategic Plan ....................................................................................... 58 Summary .................................................................................................................. 59 References ................................................................................................................ 59
5. State three strategies for effective departmental leadership communication 6. List five principles of running an effective meeting 7. Provide an example of how to let employees know what you expect 8. Explain the importance of managing by walking around 9. Explain how to do one-minute goals, praises, and reprimands 10. Explain the importance of holding people accountable for their responsi-
bilities/assignments and how to do it
Leaders set visions, obtain buy-in, and inspire others to achieve the vision. They also lead the culture, the people, and the strategic plan that directs actions toward achieving the vision. They do this not only because it is their charge, but because they are highly motivated achievers who are goal and results oriented. This chapter is about how they lead the culture, people, and strategic plan to produce desirable results.
