ABSTRACT
At a CEO roundtable on leadership at the CQM West chapter, chapter Chairman Fred Schwettmann made the following remarks:l
Companies everywhere are dealing with increased complexity (size of organization and geographical dispersion of organization, as well as increased financial, governmental, legal, and regulatory issues). Companies everywhere are dealing with increased speed of change (shorter times between product introductions, increased demands for response from customers). Companies everywhere are dealing with unforeseeable shocks (such as, in 1998, the Asian financial crisis and the sudden drop of the price of a PC to under $1,000).
