ABSTRACT
Because Professor Nagamachi was as an assistant professor prior to his work in quality control, he was strongly influenced by two professors from University of Hiroshima involved in the Deming Prize jury. His specialization was in total quality control (TQC). The quality control outline is getting the customer request, starting with the customer need, setting the guideline, and educating product management to maintain quality by changing unbalanced activity according to customer needs, in other words implementing Kansei engineering.
