ABSTRACT
We can hope that these measurements are not equal in significance. We’d prefer not to spread all our energies toward increasing throughput and decreasing investment and decreasing operating expense, all at the same time. This would mean we’d have to consider everything, all the time. Anything that diffuses our attention in such a way cannot be considered a leverage point. What should be the priorities of these measurements? That is, where should we focus our improvement efforts?6
