ABSTRACT

About three weeks after the workshop on trust and collaboration, Dave was in Eliza’s office, angry and frustrated.

“I just came from Kirby’s office and discovered that the new order for Tech Tron was never submitted by

Claire or her team. I thought that thing had been submitted weeks ago. So now we’re behind schedule, just as production schedules are tight, and I have to go back to the client to tell them we dropped the ball! I won’t tell them Claire dropped the ball,” said Dave, responding to the look of protest on Eliza’s face, “but I’ll have to tell them HDS Tech did . . . that I did. I just don’t know why she didn’t either put it forward or come to me. All of this work and we’re right back where we started.”