ABSTRACT

Two months had passed since Eliza’s trust intervention with Claire and Dave. By all accounts, things between them and between their teams were working well. HDS Tech was now in the middle of its busiest season, and none of Eliza’s fears had materialized. Claire was not holding up Dave’s spec sheets. He was fulfilling his promise to provide her with the background and context she needed. Eliza could even hear members of Claire’s team making promises, with all of their components, on the phone with customers. It was evident that, as leaders, Claire and Dave were holding their teams accountable for all that they had learned, which Eliza knew was critical to the success of the company.