ABSTRACT

The challenges Eliza faced in her role as a leader and manager at HDS Tech are not uncommon. Alas, virtually all organizations with outside sales and inside operations or customer service functions will face a similar breakdown in collaboration at some point in time. But this breakdown need not derail an organization. Instead, if handled correctly, these challenges can create an opportunity for the organization and its people to strengthen the ties that bind them together and can create new opportunities for growth and success.